A restaurant can lose customers before the host even meets them. There are numerous cracks that potential customers can fall through. Say you’re offering a direct number for reservations, but potential customers don’t like making phone calls. Or they call and get a busy signal. Or they arrive but see there’s a line of people waiting to be seated. And while the manager is busy answering the phone, people in the line start arguing about who got there first.
https://steelkiwi.com/blog/developing-a-restaurant-waitlist-app/

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