Imagine delivering the wrong product to your customer and facing their anger! Or get your order canceled due to long waiting time! Both situations can end up losing clients and ruining reputations.

To avoid such scenarios, you need to invest in a delivery management system.

Delivery management software helps you track your delivery agents everywhere and get an overview of deliveries through reports. You can assign delivery tasks to available agents and stay informed about the time of deliveries. Agents can have all the information about a customer's orders at hand via mobile applications, so they can communicate with the customer in case of delays.

To help you choose the right delivery management software, we have selected this guide with all the necessary software information.

XpressDelivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate the delivery and delivery, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.

The tool also facilitates correspondence between delivery agents and customers.

It is important to know the features of a delivery software tool before investing in one.

Let managers monitor the status of delivery fleets in real-time. The order tracking URL can be sent to customers. Offer optimized routes to agents to ensure faster deliveries.

Offer managers complete visibility in operations. They can assign tasks from the dashboard, track checkers, and communicate with them. Let customers track delivery agents, receive order status updates, and provide feedback on delivery.

Automatically assign jobs and pickups based on the availability of agents nearby. Record all details of delivery, such as order number, delivery address, and customer name.

There are mainly two types of buyers of delivery management software. We can classify buyers into two categories:

If you own a small or medium-sized business with a small fleet of delivery agents and controllers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery.

Large companies will take advantage of advanced features like heat maps and analytics to identify areas where they have generated top delivery orders so they can allocate more resources there. They can also invest in software with features that allow customers to sign digitally.

Having a delivery management software has the following benefits:

XpressDelivery App management software allows users to access key information such as customer details, order details, and delivery status. This enables them to better serve customers as they can access all the important information at the right time.

Users can rely on software to schedule and submit tasks based on resource availability. This means delivery and shipment without errors.

Before purchasing delivery management software, consider the following factors:

Invest in delivery management software that offers integrations with the software you are already using. For example, it might be a good idea to integrate delivery management software with your inventory management software or e-commerce software.

Customer support is important in a delivery management company, as delivery agents may not be technically sound and require help with software inquiries.

The software must offer a delivery agent/driver application. An original application allows agents to send alerts directly to customers, capture notes upon delivery, and provide proof of delivery in real-time.

Author's Bio: 

What is Delivery Management Software? Delivery Management software streamlines operations of restaurant delivery, logistics, and courier businesses.