This exam 642 437 falls under CCNP voice certification formerly it was known as CCVP. This exam is also associated with Rich Media Communication Specialist. This exam is available in English and Japanese language. Student can take this exam at Pearson VUE. Exam duration is 90 minutes and students need to answer 60 to 70 questions.
In this exam, students need to have knowledge on how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communication Manager Express and QoS in voice network architecture. Student can prepare for this exam by taking the CVOICE v8.0 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0) 642-437 course.
Exam Topics of Cisco 642-437:
The following topics are general guidelines for the content likely to be included on the exam 642-437 CVOICE v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
• Introduction to Voice Gateways
• VoIP Call Legs
• Cisco Unified Communications Manager Express Endpoints Implementation
• Dial Plan Implementation
• Gatekeeper and Cisco Unified Border Element Implementation
• Quality of Service
Implementing Cisco Voice Communications and QoS (CVOICE):
The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.
Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level. Basic knowledge of traditional voice, converged voice, and data networks at the CCNA Voice level.

Course Content of Cisco Exam 642-437:
Implementing Cisco Voice Communications and QoS (CVOICE) v8.0 teaches learners about voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment and essential information about gatekeepers and Cisco Unified Border Element. The course provides the learners with voice-related QoS mechanisms that are required in Cisco Unified Communications networks.
Course Objectives of Exam 642-437:
• Upon completing this course, the learner will be able to meet these overall objectives:
• Explain what a voice gateway is, how it works, and describe its usage, components, and features.
• Describe the characteristics and configuration elements of VoIP call legs.
• Describe how to implement IP phones using Cisco Unified Communications Manager Express.
• Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway.
• Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
• Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.
Best Practices to pass 642-437 Exam:

Most of students get registered in Cisco training institutes to learn these desired exam topics and also take the help from practice testing software sites like, and In my personal experience student should do the 90 minutes practice daily for minimum two weeks using practice test software before appearing in the exam.

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