“The single biggest problem in communication is the illusion that it has taken place” George Bernard Shaw

We all have relationships at work that aren’t working. This is not surprising, given how the pressure of time and need for results can cause people to have impact they don’t intend. What is surprising, however, is the lack of skill and ability most people have to deal with the relationships that aren’t working.

Leaders want to make their relationships work, they want to give performance reviews that make a difference, they want to give informal feedback that improves clarity and performance, they want to be better leaders. Most, unfortunately, are just not sure where to begin.

The Three Conversations of Leadership provides leaders with the tools and strategies needed to build effective relationships at work. Not only to deal with the relationships at risk that keep them up at night but to grow the kind of robust relationships that drive great results.

In this program, participants learn the crucial Emotional Intelligence skills needed to more effectively:

  • Give honest and candid feedback
  • Hold people accountable
  • Deliver bad news
  • Engage people when rolling out change; and,
  • Speak truth when there is tension and conflict

The Three Conversations of Leadership - Managing Emotions in the Conversation

The key to having effective conversations is to manage the emotions that are at work for both people in the conversation. The Three Conversations of Leadership sheds light on what emotions might be driving behavior for both people and helps leaders effectively manage their emotions in order to communicate more effectively.

Learning Outcomes

Participants will:

  • Understand the three conversations of leadership the daily, the difficult and the courageous.
  • Be able to build relationships based on trust and respect that comes with having effective Daily Conversations.
  • Learn and practice techniques for having Difficult Conversations:
    • Giving honest and candid feedback without leaving the other person feeling “beaten up”
    • Holding people accountable in an engaging way
    • Giving bad news or saying “no” in a way that ensures the person still feels valued n Begin to learn the Art of Courageous Conversations: techniques to speak your truth when there is tension and conflict that is impacting an important relationship.

The Three Conversations of Leadership gives leaders new insight into what is getting in the way of their most important work – and personal – relationships. It provides them with tools to more effectively have the conversations that matter and drive results. Leaders will also find peace of mind because they are finally dealing with issues they know they need to deal with.


Author's Bio: 

Bill Benjamin is the CEO of IHHP, contributing to its status as a world leader in the exciting field of Emotional Intelligence. Bill is a seasoned business executive with over 14 years of experience and is responsible for the sales, marketing, financial and business development areas of IHHP.

Bill is also a highly acclaimed and award winning keynote speaker. His passion and enthusiasm for Emotional Intelligence and its impact on performance leave audiences inspired and wanting to hear more.

Prior to starting IHHP Inc., Bill was Vice President of a large computer software firm, leading the sales, consulting, and marketing divisions. He was also responsible for customer relations and helped the company build a large and successful business partner network.

One of Bill's passions is coaching and mentoring others. He is highly sought after as an executive coach for Fortune 500 companies, whose senior leaders look to him to help them understand how to apply Emotional Intelligence to improve their leadership skills and get to the next level in their careers.

Bill has a degree in Mathematics with a major in Computer Science from the University of Waterloo in Canada. In addition to leveraging his background in sales to motivate and inspire more extroverted groups (e.g. sales and marketing), Bill's degree in Mathematics and technical background give him credibility and shared experience when he is speaking to groups that are more analytical in nature (Financial, IT, engineering, etc).