Due to the growing importance of ISO certifications, specifically ISO 900 or the standard for quality assurance, the market for quality management software system has matured. Large and small organisations are looking for off-the-shelf packaged software or customised software solutions for a quality management system (QMS). The integration of a QMS is essential for any business to get ISO 9001 certified. The standard requires an organisation to have strict control over all the aspects or processes in the business to ensure that no product or service of low quality is delivered to customers.

The QMS software is needed to implement control, as it helps senior management control their business processes with an automated and centralised system. Here are the five essential features that a QMS must incorporate to help a business deploy the right quality management strategy.

Processes Collaboration

This is the first essential feature needed in a quality business management system. It should be able to collaboratewith all the processes of business in real-time. Collaboration has a great impact on the business, as miscommunication or loss of crucial business information can happen when the processes do not collaborate, and team members are unaware of what’s happening in other workflows. This results in inefficiencies, delays in services, or product delivery. Thus, QMS will save time and costs for the business by ensuring collaboration.

Risk Management

There are a lot of internal and external factors that affect business performance. Therefore, having a QMS in the core of the business is essential as it will help to identify any crises, foresee the effects by analysing the factors, and mitigate the risks to the business. The risk management function of the QMS will help the business remain immune to all risks while achieving business goals. It will streamline the business operations, identify and monitor the compliance issues, and communicate process changes or any external changes.

Compliance Management

Because of the vast number of regulations issued by ISO 9001 for quality assurance, it is quite difficult to manage standard compliance. The more compliance issues, the more time it will take for a business to achieve ISO 9001 certification. Therefore, the QMS must be configured with a compliance management functionality through which businesses canfind their compliance issues. Theinformation about non-compliances needs to be streamlined in a common location so that it can be seen by auditors.

Performance Reporting

The QMS software needs to be equipped with the capability to report end-to-end performance of the business across all the processes, people, and lifecycle of the product. The real-time information onsupplier performance, employee performance and training, and audit results will further help the business improve and maintain the ISO 9001 certification.

 Change Management

An effective change management feature in the QMS will help to bring automation and management to flexible workflows. This is mostly required for businesses that operate with large-scale and complex workflows as it ensures a vast approach to quality management. The change management functionality will help the business leaders or managers identify the changes quickly with data-driven methods and integrate them intoquality management.


The quality management system of a business helps in the implementation and maintenance of the ISO certification. A business needs to have real-time control over its processes and internal and external influences to maintain the quality of the end product, and a QMS with the above functionalities will help them achieve that.

Author's Bio: 

Damon Anderson is a professional ISO 9001 consultant who assists businesses to deploy a perfect quality management system to deliver high-grade products or services to the customers. With his deep knowledge of the ISO compliance, he helped a lot of companies to integrate quality in the business management system effectively.

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